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1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the Root & Branch Cloud platform (“RaB Cloud”, “the Service”) and any related services provided by Root & Branch Digital Ltd (“we”, “us”, “our”), a company registered in England and Wales (Company No. 15434575). By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation.

2. The Service

RaB Cloud is a fully-managed cloud platform that allows you to deploy, scale and manage applications directly from source code or container images, without managing underlying infrastructure. We provide the Service in accordance with these Terms, the Service Level Agreement and our Privacy Policy, each of which forms part of the agreement between us.

3. Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorised use of your account or any other breach of security.

4. Acceptable Use

You may not use the Service to:

We may suspend or restrict access to the Service where we reasonably believe it is being used in breach of these Terms, and we will notify you where we are able to do so.

• 01Store, transmit or distribute unlawful, harmful or infringing content.
• 02Interfere with, disrupt or attempt to gain unauthorised access to the Service or related systems.
• 03Send unsolicited bulk communications (spam) or operate phishing activities.
• 04Use the Service in any way that violates applicable law or regulation.
• 05Circumvent, disable or interfere with security features of the Service.

5. Fees & Payment

Pricing for the Service is published on our pricing page and may be updated from time to time with reasonable notice. Fees are billed monthly in advance and exclude VAT. Usage-based charges (such as additional storage) are calculated at the rates published at the time of use. If payment is not received when due, we may suspend the Service until the outstanding amount is settled.

6. Service Level Agreement

Uptime commitments and service credits are governed by our Service Level Agreement, which is incorporated into these Terms by reference. Where the SLA conflicts with these Terms, the SLA prevails to the extent of the conflict.

7. Intellectual Property

You retain all rights in the applications, code and data you deploy to the Service. We retain all rights in the Service, its software and documentation. You may not copy, modify, distribute or reverse engineer the Service except as expressly permitted by applicable law.

8. Termination

You may terminate your account at any time by contacting us. We may suspend or terminate your access to the Service for breach of these Terms, non-payment or where required by law. Upon termination, you are responsible for retrieving your data from the Service, and we may delete it after a reasonable retention period.

9. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.

10. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the Service shall not exceed the amounts paid by you in the twelve (12) months preceding the claim. We shall not be liable for any indirect, incidental, special or consequential damages, or for any loss of profits, revenue, data or goodwill, even if advised of the possibility of such damages.

11. Governing Law

These Terms are governed by the laws of England and Wales, and any dispute arising out of or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.